PSU Panel Focuses on Rebranding

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The_x000D_
Pomona Student Union (PSU) sponsored a panel discussion Oct. 30 to address students’ doubts about Pomona College’s rebranding efforts.

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The_x000D_
discussion featured a panel of speakers who addressed the findings of marketing consultant Mark Neustadt, who presented a report last semester identifying what he called Pomona’s “ease narrative” as a setback for the college.  

“Last year I was one of many students who heard rumors about this elusive Neustadt presentation that was encouraging our administration to make Pomona more elitist, pre-professional, and like our East Coast rivals,” wrote Marianna Heckendorn PO ’16, a PSU member who helped organize the event, in an e-mail to TSL. “I and some other students on PSU spoke with each other and felt this was an issue that affected Pomona students but that was not being talked about in the proper context.”

“We felt there was a communication gap between the students and the administration and that there was a need for more transparency about what rebranding was and the direction Pomona College was heading in,” she wrote. 

Office of Communications Senior Director Mark Wood, who spoke at the_x000D_
event, described the term “rebranding” as a misnomer. 

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“When_x000D_
I think of rebranding, I think of a corporation that’s failing and tries to_x000D_
reinvent itself,” he said at the discussion. “What we’re doing now is just_x000D_
a shift of emphasis to deal with a perception problem.”

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“The_x000D_
word ‘brand’ fills a gap,” Wood said in an interview. “The reason it_x000D_
ends up in use is because there’s not another good word for it. What we call a_x000D_
rebranding exercise is really just about trying to make sure we understand the_x000D_
relationship between what we are, what we say, and what people perceive us to_x000D_
be.”

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Wood_x000D_
also explained why he thinks that the college is attempting to change its_x000D_
image.

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“We_x000D_
want to make sure that we’re getting our main point across—that this is a_x000D_
really rigorous education, that the students here are very passionate about_x000D_
what they do, and that they want to come here because they want to work_x000D_
hard,” he said. “This has always been our message. It’s just that,_x000D_
somewhere along the line, the message got misinterpreted.”

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At_x000D_
the panel, Draper Center Director Maria Tucker expressed a desire not to associate “laid-back” with “not hardworking.”

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“I_x000D_
grew up in Southern California, and I feel that as a people we are easygoing_x000D_
folks, and that’s how I understand how Pomona is as well,” she said. 

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However, Tucker’s_x000D_
main concern with the school’s atmosphere was that student happiness at the college is not uniform, which could alienate some students, including those who are first-generation or from lower socioeconomic backgrounds. 

“There was too much_x000D_
emphasis on everybody being happy,” she said. “That’s not the reality for many students_x000D_
here. We needed to more accurately name the Pomona experience.”

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Tour Guide Intern Justin Gutzwa PO ’14, who also participated in the panel discussion, said_x000D_
that he had been told to “reshape the tour guide program starting right around_x000D_
the spring semester last year.”

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“I_x000D_
was told that the perception of Pomona given by the tours was not matching up_x000D_
with the resources available on campus,” he said at the panel. 

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By_x000D_
asking the student audience to raise their hand on whether they had heard about_x000D_
programs such as the Pomona College Internship Program, the Draper Center, and study abroad opportunities,_x000D_
Gutzwa made the point that the tours had not been using Pomona’s student_x000D_
resources well enough.

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“Most_x000D_
of us hear all about Ski Beach Day, ‘fountaining,’ Orientation_x000D_
Adventure, J-Tree, Disneyland, and an array of numbers that_x000D_
gave the college no personality,” he said. “This is not what our_x000D_
tours are currently focusing on any more. We’re now more focused on less_x000D_
numbers and more meaningful facts and experiences.”

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Career Development Office Director Mary Raymond was also part of the panel. 

“We are in the unique_x000D_
position to lend support for students, but we have … an authentic type of_x000D_
service that mirrors what students’ interests, aspirations, and goals are,” she said. “So,_x000D_
in essence, we represent … the student body. Simultaneously, we have to_x000D_
identify with employers and graduate institutions. And the reality is that the_x000D_
rest of the world does not come from the same segment of the world as LA.”

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Raymond also said that she disagreed with the perception that Pomona is “laid-back.” 

“I didn’t like hearing [that] our students [were] being non-serious and didn’t prioritize_x000D_
their work,” she said. “What I really see in Pomona is that it opens up so many doors to students._x000D_
Pomona is a world of opportunity.”

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One_x000D_
of the most recent windows into the college’s rebranding attempt is its new Academic Viewbook, available at the Office of Admissions.

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When_x000D_
asked to compare the new viewbook to the one used for the 2012-2013 academic year,_x000D_
students had a variety of opinions.

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Jonathan_x000D_
Starzyk PO ’14 said that the new viewbook displays Pomona students’ “passion in a_x000D_
very crisp way.”

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“As_x000D_
opposed to the old one, the new viewbook does a very good job at giving an_x000D_
accurate and natural sense about what the college is all about,” he said. “It’s a_x000D_
beautiful work.”

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Danny_x000D_
Villars PO ’17 disagreed.

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“I_x000D_
think the new viewbook is a bit too cluttered, but it does grow on you,” he said. “Frankly, I like the older one better. It shows what the school is all about and_x000D_
has the laid-back feel to it, which is a good thing.”

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